Frequently Asked Questions
+ What is your return policy?
At this time, all sales are final and we do not accept returns. However, if there are any issues with the product you receive, please reach out to our customer service department via email and we will work with you to make it right! firstname.lastname@example.org
+ Where do you ship to?
Presently our store is only set to ship to the United States, including Alaska and Hawaii.
+ How soon will my items arrive?
Orders that do not contain custom items will ship within 72 hours. All orders are shipped using USPS Priority Mail which typically delivers within 3-5 business days. All in all, that means non-custom orders should arrive in about a week (or less)!
Orders containing custom items will ship out on Saturday of that week as long as the order was placed before 12 PM EST on Thursday (orders placed on or after 12:01 PM on Thursday will ship out during Saturday of the FOLLOWING week). Again, all items are sent using USPS Priority Mail.
Please note: some specialty items may have longer shipping times, if this is the case it will be noted in bold in the item description. If you purchase a specialty item, all items in that order will ship together.
+ Do you sell anything with the [insert ESL Company here] logo?
Nope! Everything sold on the Five Apple Shop is our own Intellectual Property (IP). This means it was designed by the Five Apple Shop crew for the Five Apple Shop. We do not use any images or logos that are copyrighted or trademarked without permission. (That’s illegal!)
+ You are out of stock! When are you getting more in?
We monitor our stock carefully to avoid running out, but sometimes our items fly off the shelves even faster than we anticipated! We will update all out of stock items with “Back In Stock” dates as soon as possible, so be sure to check the item description. Generally, all items restock within 1 week, unless noted otherwise.
+ My item arrived damaged, what can I do?
If there is an issue with your order, please contact us at email@example.com within 72 hours of delivery and we will see what we can do to make it right! All of our items are packed to safely arrive at their destination, but we understand accidents happen, so please let us know so we can help.
+ How can I cancel or change my order?
Please contact us at firstname.lastname@example.org right away if there is a change or cancellation that needs to be made to your order. Orders cannot be cancelled or refunded after they ship. Custom orders cannot be cancelled or refunded after they are processed. Please reach out to us immediately if any issues arise, our customer service team is diligent about checking our email before fulfilling orders.
+ I want to pick what comes in my classroom pack. Can I specify what I want?
All of our classroom packs come with assorted styles of the same items. At this time, there is no way to specify the specific style of any item, except the background, when purchasing.
+ I do not like what came in my classroom pack. Can I swap it out for something else or refund it?
There are no refunds or exchanges at this time. We put together all classroom packs as if they were going to be our very own, and make sure the colors and styles are ones we would personally use. If any item in the pack is damaged during transport, please reach out to us at email@example.com
+ What payment methods do you accept?
We use PayPal and Stripe to accept Visa, American Express, Mastercard, Discover, Apple Pay, Venmo, and PayPal.
+ Do you sell gift certificates?
Not at this time.